QC Digital Services is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information. A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at oaic.gov.au.
Who we are
QC Digital Services is a digital agency based in Australia. We provide website design, branding, graphic design, social media management, AI integration and digital marketing services to businesses across Australia.
What is personal information and why do we collect it?
Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include names, business names, email addresses, phone numbers and location information.
This personal information is obtained in many ways including correspondence, by telephone, by email, via our website, from cookies and from third parties. We do not guarantee the website links or policies of authorised third parties.
We collect your personal information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
You may unsubscribe from our marketing communications at any time by contacting us in writing or clicking the unsubscribe link in any email we send.
Sensitive information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law
Third parties
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of personal information
Your personal information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure
- Service providers who assist us in operating our business, including website hosting, email services, booking systems and project management tools
- Meta Platforms, Inc. for advertising and analytics purposes as described in section 7
- Google LLC for analytics and advertising purposes as described in section 8
- Where required or authorised by law
We do not sell your personal information to third parties. Where we disclose personal information to overseas recipients, including Meta and Google which operate internationally, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles.
Security of personal information
Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. Most personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Meta Pixel and advertising
Our website uses Meta Pixel, a tracking tool provided by Meta Platforms, Inc. Meta Pixel allows us to measure the effectiveness of our Facebook and Instagram advertising campaigns, understand actions people take on our website after seeing our ads, build custom and lookalike audiences for advertising purposes, and deliver relevant advertisements to people who have visited our website.
If you do not wish to have your data used in this way, you can opt out of Meta's use of cookies for advertising purposes through your Facebook Ad Preferences or by using a browser extension that blocks tracking pixels.
Google Analytics
Our website uses Google Analytics to help us understand how visitors use our site. Google Analytics collects information such as pages visited, time on site, referring website and general location. This data is aggregated and does not directly identify you.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
Cookies
Our website uses cookies and similar technologies to improve your experience, analyse site traffic and support our advertising activities. Cookies are small data files stored on your device. We use the following types of cookies:
- Essential cookies — required for the website to function correctly
- Analytics cookies — help us understand how visitors use our site
- Marketing cookies — used to deliver relevant advertising, including through Meta Pixel and Google Ads
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
Access to your personal information
You may access the personal information we hold about you and update or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.
QC Digital Services will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your personal information. In order to protect your personal information we may require identification from you before releasing the requested information.
Maintaining the quality of your personal information
It is important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy updates
This policy may change from time to time and is available on our website. We encourage you to review it periodically. Where changes are material, we will update the date at the top of this page.
Privacy policy complaints and enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):